Frequently Asked Questions

Yes, we highly recommend booking in advance. As an on-demand service, a prior reservation guarantees that a vehicle will be available for you upon your arrival or departure. This helps you avoid any potential stress or delays after a long journey.

We provide transfers from all major Paris airports (Roissy Charles de Gaulle, Orly, Beauvais, Le Bourget) and any hotel or address in the Paris region. We also offer transport to and from all Parisian train stations. Furthermore, we can take you to popular tourist destinations such as Disneyland Paris, the Palace of Versailles, and more. For any destination not listed on our Rates page, please contact us for a custom quote.

You can call our main office line at +33 7 64 62 61 94 at any time for assistance. Your driver will also have your contact details and will often reach out to you directly.

The safety and comfort of our youngest passengers are a priority. We provide booster seats and baby seats free of charge upon request. Please mention this in the comments section when making your booking.

There is no need to worry. We monitor all incoming flights, and your driver will adjust the pickup time accordingly. If you experience a significant delay or a flight change, please contact us at +33 7 64 62 61 94 as soon as possible. In most cases, your driver will be waiting for you upon your arrival.

Payment is made directly to the driver at the end of your transfer. An advance payment is not required for booking. Tipping is not mandatory, but if you are satisfied with the service, a tip is always appreciated by our drivers.

All cancellations or changes must be made at least 24 hours in advance of the scheduled pickup time to avoid any fees.

No, there are no extra charges for luggage. We ask that you provide an accurate count of your bags when booking so we can ensure the appropriate vehicle is assigned for your comfort.

Your driver will be waiting for you at the customs exit of your arrivals terminal, holding a sign with your name on it for easy identification.

From Roissy Charles de Gaulle (CDG) airport, the journey to central Paris typically takes between 60 to 90 minutes, depending on traffic conditions and the location of your destination.

Yes, we provide a private, door-to-door transfer service. You will be taken directly from your pickup point to the destination you provided in the reservation form without any stops.

Yes, all passengers are fully insured during their journey with us.